1. Prices listed on the website are for one day or weekend hire only. Prices are GST inclusive unless expressly stated.
  2. Completing a quote request does not guarantee the availability of the equipment.
  3. All published prices are subject to change without notice.
  4. We apply a 3.5% surcharge to payments made using a credit card. We do not have a surcharge on debit cards.
  5. A 20% deposit/Bond is required to confirm the booking. Full payment is required prior to delivery or collection, Deposit/Bond is repaid once all equipment is returned in a clean and tidy state. Accepted payment methods include Credit Card, Cash, EFTPOS and Bank Transfer.
  6. All damage, loss or breakage of equipment and packaging (including boxes and crates) is to be paid for by the hirer at replacement cost. It is the hirer’s responsibility to guard against equipment loss or damage until returned or collected. Hire equipment is not insured whilst outside of TLL Events premises or vehicles.
  7. The hirer accepts full responsibility for the correct manner of use of the equipment.
  8. TLL Events will not be liable for any delays caused by circumstances beyond their control.
  9. Deliveries made to third parties or unoccupied premises are made entirely at the hirers risk.
  10. All goods are carefully checked when packed. It is the hirer’s responsibility to check the goods upon delivery and notify TLL Events of any discrepancies and/or damages between the goods supplied and the goods ordered. Complaints made after the return or pickup of goods will not be considered.
  11. All dinnerware /crockery and cutlery are to be returned rinsed, food free & re-packed in the delivery containers. A washing fee may be applied.
  12. All equipment shall be in an accessible position if being collected by TLL Events. Return visits to collect missing stock will incur additional fees, alternatively the client will return the stock to our premises.
  13. TLL Events shall make their best efforts to supply the hirer with the goods requested but reserve the right to supply you with similar goods.
  14. All goods for hire remain the property of TLL Events.
  15. Cancellation of hire by the Hirer will be subject to a cancellation fee and will be negotiated at the time of cancellation.
  16. Goods that have been hired and returned unused do not qualify for a refund.
  17. Personal details such as contact and billing information will used to process your order and support your experience using our services.